Sep 18 2008
Just so you all know, I am still awaiting a reply from O2 with an apology or explanation for the attitudes of the O2 Store staff for the delay in dealing with my complaints. It isn’t bothering me anymore. They have lost a customer in me. I had planned on moving mobile providers away from Vodafone to O2 and there is no chance of that now. We will be buying another Mac in a couple of months. I will be buying it from The Mac Shop (thank you Shane for the nod) rather than the O2 Experience Store. I doubt they care, but over time, if they don’t improve their service, more and more people will turn away from them and they will begin to feel it in their balance sheet.